You have a period of 14 calendar days from the receipt of your order to inform us of your decision to exercise your right of withdrawal, without having to justify your decision.

After informing us of your decision to withdraw, you have an additional 14 calendar days to return the product(s) concerned.

If the return window available from your customer account is closed or if you encounter a difficulty, contact us at contact@mecasy.be.

The procedure can be carried out directly from your customer area:

1. Log in to your MECASY Customer Account.
2. Open the order concerned.
3. Click on “Request a return”.
4. Select the item(s) you wish to return.
5. Indicate the reason for your request.
6. Send your request.

Your request will then be reviewed by our customer service.

Please do not return any product before receiving return instructions from MECASY.

If you cannot find the return option or if you encounter a problem, contact us at: contact@mecasy.be.

Products must be returned with their accessories, elements and any documents provided.

You can handle or test the product to the extent necessary to establish its nature, characteristics and proper functioning, as you could reasonably do in a store.

Handling or use beyond what is necessary to check the product may result in a reduction in its value taken into account during the refund.

We recommend, where possible, to return the product in its original packaging to ensure sufficient protection during transport.

In the event of a change of mind or the exercise of the right of withdrawal, the direct return costs are borne by the customer.

We recommend using a shipping method that allows tracking of the package and keeping proof of shipment until the return is processed.

When the return results notably from an error by MECASY, the sending of a wrong product or a product with a lack of conformity, the terms of coverage will be communicated to the customer after examination of the request.

In case of valid withdrawal, MECASY refunds the payments received for the products concerned as well as, if applicable, the costs corresponding to the least expensive standard delivery method offered when ordering.

Any additional costs resulting from the choice of a more expensive delivery method than the standard delivery method offered are not refunded.

The refund is made using the same payment method as that used during the order, unless otherwise agreed with the customer.

MECASY may defer the refund until the products are recovered or until the customer provides proof of shipment of the return, the date taken being that of the first of these events.

If your product is defective, damaged upon delivery, incomplete or if you have received a different product from the one ordered, contact us as soon as possible at: contact@mecasy.be.

To facilitate the processing of your request, please include:

• your order number;
• a description of the problem;
• photographs of the product;
• photographs of the packaging if it is damaged.

We will examine your request and inform you of the procedure to follow.

The right of withdrawal does not apply in cases provided for by law, particularly for certain products:

• made to customer specifications or clearly personalised;
• likely to deteriorate or expire rapidly;
• sealed goods that cannot be returned for reasons of health protection or hygiene and that have been unsealed after delivery;
• which, after their delivery, have been inseparably mixed with other products.

When an exception to the right of withdrawal applies to a product sold by MECASY, this information is communicated to the customer when necessary.

This return policy is separate from the legal guarantee.

For sales to consumers, new consumer goods benefit from the two-year legal guarantee of conformity, in accordance with applicable legal provisions.

If you encounter a problem with a product covered by the legal guarantee, contact us at contact@mecasy.be stating your order number and a description of the problem.

If you prefer to exercise your right of withdrawal in writing, you can use the following template. Its use is not mandatory.

To MECASY

I hereby inform you of my decision to withdraw from the contract for the sale of the following product(s):

Order n°: ____________________

Product(s) concerned: ____________________

Order date: ____________________

Date of receipt: ____________________

Consumer's name: ____________________

Consumer's address: ____________________

Date: ____________________

Consumer's signature, only in case of paper submission: ____________________