MECASY currently ships to the following countries:

• 🇧🇪 Belgium
• 🇫🇷 France
• 🇱🇺 Luxembourg
• 🇩🇪 Germany
• 🇳🇱 Netherlands
• 🇦🇹 Austria

The shipping methods offered may vary depending on the country, weight, and dimensions of the order.

For more details, please consult our Shipping Policy .

Yes. Once your order has been shipped and tracking is available, an email containing your tracking number or link will be sent to you.

If your order is shipped in multiple packages, you may receive several tracking numbers.

Orders are generally prepared within 24 to 48 business hours after payment validation.

Estimated delivery times after shipment:

• 🇧🇪 Belgium: 1 to 3 business days
• 🇫🇷 France – home delivery: 2 to 4 business days
• 🇫🇷 France – pick-up point / locker: 3 to 5 business days
• 🇱🇺 Luxembourg: 1 to 3 business days
• 🇩🇪 Germany: 3 to 5 business days
• 🇳🇱 Netherlands: 3 to 5 business days
• 🇦🇹 Austria: 3 to 5 business days

Heavy or bulky products may require additional processing time.

Delivery times are indicative and may vary depending on the carrier, public holidays, periods of high activity, or certain logistical constraints beyond MECASY's control.

You can track your order using the tracking link sent to you by email after shipment.

When you choose delivery to a pick-up point or locker, you can select your collection point using the system provided during or after order validation.

For some MECASY orders, the choice of pick-up point is made after payment using our interactive map.

If no pick-up point is selected, the preparation or shipment of the order may be suspended until your choice is confirmed.

If the selected point becomes unavailable, MECASY may contact you to define an alternative solution.

Also consult our page Pick-up Point Delivery .

If your order has not yet been prepared or shipped, please contact us as soon as possible.

We will do our best to accommodate your request, but cannot guarantee that a modification or cancellation will be possible once preparation has begun.

Email: contact@mecasy.be

MECASY selects tools for automotive and workshop use, taking into account their utility, characteristics, and suitability for the intended use.

The specific characteristics and information for each product are indicated on its product page.

No. Compatibility depends on the product, vehicle, engine, or application concerned.

We recommend carefully consulting the product page before purchasing.

If in doubt, contact us before ordering so we can help you verify compatibility.

Yes. When acting as a consumer, the customer generally has a legal period of 14 calendar days from receipt of the product to inform MECASY of their decision to exercise their right of withdrawal.

Full terms are available in our Return and Refund Policy .

You can also access our practical page Returns & Refunds to submit your return request.

The product must be returned with its accessories, components, and any documents provided.

You may handle or test the product to the extent necessary to verify its nature, characteristics, and proper functioning.

Use beyond what is necessary to verify the product may result in a reduction of its value upon refund.

Where possible, we recommend using the original packaging to properly protect the product during transport.

In the event of a valid withdrawal, the refund will be made in accordance with the terms provided in our Return and Refund Policy .

MECASY may defer the refund until the product has been recovered or until proof of its shipment has been received, whichever occurs first.

For sales made to consumers, new consumer goods benefit from the two-year legal guarantee of conformity from their delivery.

In case of a problem with a product, contact us with your order number and a description of the defect found.

Email: contact@mecasy.be

Yes. Payments are processed via the payment providers offered on MECASY.

Sensitive banking information is processed by the relevant payment providers using their secure systems.

The currently available payment methods are displayed directly during the checkout process.

These may include, depending on the country and availability:

• bank cards;
• Visa;
• Mastercard;
• Apple Pay;
• Google Pay;
• PayPal;
• Klarna, when this option is available.

The methods offered may vary depending on the country, the device used, or the services available at the time of order.

Delivery fees are calculated based on, among other things:

• the destination country;
• the package weight;
• the product dimensions;
• the chosen delivery method;
• the available carrier.

The final amount is displayed before payment validation.

This method allows the transport cost to be adjusted to the actual characteristics of the order, especially for heavy or bulky products.

You can contact our customer service:

• via our contact form ;
• by email at contact@mecasy.be ;
  

Our team usually responds within 24 to 48 business hours.