FAQ

Which countries do you ship to?

MECASY currently ships to Belgium, France, Luxembourg, and several other European countries.

Currently available delivery zones include:

  • 🇧🇪 Belgium
  • 🇫🇷 France
  • 🇱🇺 Luxembourg
  • 🇩🇪 Germany
  • 🇳🇱 Netherlands
  • 🇦🇹 Austria

Countries and delivery zones may change at any time depending on our logistics partners.

Will I receive a tracking number?

Yes. As soon as your order is shipped, an email containing tracking information will be automatically sent to you.

What are the delivery times?

Orders are shipped within 24 to 48 business hours after payment validation.

Estimated delivery times:

  • 🇧🇪 Belgium: 1 to 3 business days
  • 🇫🇷 France: 3 to 5 business days
  • 🇱🇺 Luxembourg: 1 to 3 business days
  • 🇩🇪 Germany: 3 to 6 business days
  • 🇳🇱 Netherlands: 3 to 6 business days
  • 🇦🇹 Austria: 3 to 6 business days

Heavy or bulky products may require additional time.

Delivery times may vary depending on the period, carriers, or certain logistical constraints beyond our control.

How to track my order?

You can track your order using the tracking link sent by email after your package has been shipped.

How does delivery to a relay point work?

After validating your order, you can easily select your relay point on our map of relay points.

If no relay point is selected, the closest available relay point to your address may be automatically assigned.

If needed, you can also contact our support to change the selected relay point.

Can I modify or cancel my order?

If your order has not yet been shipped, please contact us quickly via our contact page or by email at:

📧 contact@mecasy.be

Are the tools tested?

MECASY selects reliable tools suitable for automotive and workshop use to offer useful, robust, and high-performance products.

Are the products compatible with all vehicles?

Compatibility depends on the product and the vehicle concerned.

We recommend carefully consulting the product description before purchasing or contacting our support if in doubt.

Can I return a product?

Yes. In accordance with European regulations, you have a 14-day period after receiving your order to submit a return request.

In what condition should the product be returned?

Products must be returned:

  • unused,
  • complete,
  • and in their original packaging.

Any used, incomplete, or damaged product may be refused.

When will I be refunded?

Refunds are issued after receipt and verification of the returned product.

Processing time may vary depending on the payment method used.

Are payments secure?

Yes. All payments made on MECASY are secured via Shopify Payments and its partners.

MECASY never has access to its customers' banking details.

What payment methods do you accept?

MECASY notably accepts:

  • Credit card
  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay
  • PayPal
  • Klarna (subject to availability)

Why aren't delivery costs always free?

MECASY prioritizes a transparent pricing policy adapted to the products offered.

Delivery fees are calculated based on:

  • the package weight,
  • the volume of items,
  • the destination,
  • and the product type.

This allows us to offer:

  • more competitive product prices,
  • shipping adapted to heavy or bulky products,
  • and a reliable and secure delivery service.

How to contact MECASY?

You can contact our customer service:

What is the support response time?

Our support generally responds within 24 to 48 business hours.